Effective Date: 1/30/2025

1. Introduction

Better-Connect ("we," "us," or "our") is committed to protecting your privacy and complying with U.S. laws, including the TCPA (Telephone Consumer Protection Act) and A2P 10DLC standards for SMS messaging. This policy explains how we collect, use, and safeguard your data when you use our services.

2. Contact Information

Data Controller:

Better-Connect

3220 NW 2nd street #04, 201 Pompano Beach FL 33069

Email: [email protected]

Phone: +1 954-388-7904

3. Information We Collect

- Personal Information: Name, email, phone number, billing address.

- Transactional Data: Purchase history, SMS logs, payment details (processed securely via PCI DSS-compliant gateways).

- Technical Data: IP address, device type, browser information (via cookies).

4. How We Use Your Information

- Provide services (e.g., SMS appointment reminders).

- Process payments and manage subscriptions.

- Send marketing messages only with your explicit consent.

- Improve website functionality and user experience.

5. SMS/Text (A2P) Compliance

- Opt-In: Consent is obtained via checkboxes, forms, or verbal agreement.

- Opt-Out: Reply STOP to unsubscribe. Message and data rates may apply.

- TCPA Compliance: We honor Do-Not-Call requests and maintain records of consent.

6. Data Sharing

We share data with:

- Service Providers: GoHighLevel (SMS/CRM), payment processors (e.g., Stripe).

- Legal Authorities: As required by law (e.g., subpoenas, fraud investigations).

7. Cookies

- Purpose: Analyze traffic (Google Analytics), improve user experience.

- Manage: Adjust browser settings to block cookies.

8. Data Security

- Encryption: SSL/TLS for data in transit, secure storage for data at rest.

- Breach Protocol: Notify affected users within 72 hours of detection.

9. Your Rights

- Access/Delete Data: Request via email to [email protected].

- Opt-Out of Marketing: Unsubscribe via email/SMS or update preferences in your account.

10. Data Retention

- Transactional Data: 7 years (tax compliance).

- SMS Logs: 2 years (A2P compliance).

- User Accounts: Until deletion request.

11. Third-Party Links

We are not responsible for external sites. Review their policies separately.

12. Children’s Privacy

Our services are not intended for users under 16.

13. Policy Updates

Changes will be posted here with a revised effective date.

Contact Us:

For questions or data requests:

Email: [email protected]

Phone: +1 954-388-7904